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FAQ

  • General

    • What is rescheduling policy?

      We understand that unanticipated events happen occasionally in everyone’s life. Car problems, meetings, illness, and “snowstorms” are just a few reasons why one may need to reschedule an appointment. In our desire to be effective and fair to all of our guests and to still have consideration for our therapists’ time, we have adopted the following policies:
      • Twenty-four (24) hour advance notice is required when needing to reschedule an appointment. This allows the opportunity for someone else to schedule an appointment.
      • If you are unable to give us 24 hours advance notice you will be charged the full amount of your appointment if we are not able to fill that specific time slot.
      • In the event you forget or choose to forgo an appointment you will be considered a ‘no show’. Payment for the ‘missed’ appointment must be made before new services are scheduled.
      • Late Arrivals: Appointment times have been arranged specifically for you. If you arrive late your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the ‘full’ treatment session.

  • Memberships

    • Can someone else use my membership?

      Yes, having an All Access Membership allows you to give to whoever you would like to share the gift of healing with within your immediate family. Call us with their name and they can enjoy one of your VIP Revival Spa treatments!

    • Can I freeze my membership?

      • This is allowed when extenuating circumstances exist, such as illness or seasonal residency.
      • You may freeze your membership for a minimum of thirty (30) days and a maximum of four (4) months.
      • Memberships may be unfrozen at any time.
      • A membership must be unfrozen a minimum of 30 days before it can be frozen again.
      • All treatments you pay for roll over to the next month.

    • Paying for the membership

      Members are required to sign an authorization credit card process agreement or automatic bank draft for membership payments. Payment is withdrawn automatically on a set date each month. Payment Authorization Forms are available at the front desk.

    • How long is my commitment?

      Memberships are on a month-to-month basis and can be canceled at any time, however, the rate you pay will remain constant for the duration of your membership. There is no need to renew or pay any additional fees with any membership.

  • Massage Therapy

    • What are the benefits of massage and bodywork?

      Massage and bodywork can help release chronic muscular tension and pain, improve circulation, increase joint flexibility, reduce mental and physical fatigue and stress, promote faster healing of injured muscular tissue, improve posture, and reduce blood pressure. Massage and bodywork is also known to promote better sleep, healthy digestion, improve concentration, reduce anxiety and create an overall sense of well-being.

    • Must I be completely undressed?

      Most massage and bodywork techniques are traditionally performed with the client unclothed; however, it is entirely up to you what you want to wear. You should undress to your level of comfort. You will be properly and modestly draped during the entire session.

    • What should I do during the massage or bodywork session?

      Prior to the massage, feel free to ask the practitioner any questions about the technique or the upcoming session. During the massage, make yourself comfortable. The practitioner will either gently move you or tell you what is needed throughout the session such as lifting your arm or taking a breath. Many people just close their eyes and completely relax, communicating if/when they need more or less pressure, another blanket, or anything else relevant to the session. If you have any questions regarding the session or about the particular technique you are receiving, feel free to ask.

    • Are there any medical conditions that would make massage or bodywork inadvisable?

      Yes. That’s why it is vital that, before you begin your session, the practitioner asks general health questions. It is very important that you inform the practitioner of any health problems or medications you are taking. If you are under a doctor’s care, it is strongly advised that you receive a written recommendation for massage or bodywork prior to any session. Depending on the condition, approval from your doctor may be required.

    • How will I feel after the massage or bodywork session?

      Most people feel very relaxed. Many experience freedom from long-term aches and pains developed from tension or repetitive activity. After an initial period of feeling slowed down, people often experience increased energy, heightened awareness, and greater productivity which can last for days. Since toxins are released from your soft tissues during a massage, it is recommended you drink plenty of water following your massage.

  • Infrared Sauna Therapy

    • What health benefits are associated with infrared heat?

      All health benefits have been either clinically shown or are based on studies of infrared wavelengths which include:

      Detoxification: Infrared saunas emit rays that penetrate into the tissues, stimulating fat cells to release the accumulated debris that have been retained. The increased depth of penetration provides pain relief, detoxification, and increased circulation.
      Weight Loss: Infrared saunas help convert fat and increase heart rate, making it possible to burn up to 700 calories per session. In addition, increasing circulation and oxygenation to the glands improves health and the ability to keep the body balanced.
      Sports Recovery: Infrared heat benefits the sore, tired muscles of an athlete. The heat penetrates the muscles, increasing blood circulation and assisting muscle repair. The relaxation of the muscles controlling the joints and the increased circulation to the joints enhances healing and recovery.

    • How long is a typical session? And how often can I take a session?

      Most people partake in a 30-45 minute session, 3 -4 times a week, but it is safe to use every day and at whatever heat suits you best.

    • How is the sauna kept clean?

      Infrared saunas are maintained with an All Natural Sauna Cleaning Kit to ensure a safe and sanitized environment for you to relax in. We will provide Bamboo Carbon Towels and Bamboo Carbon Wraps which are perfect for preventing direct contact with the bench, backrest and floor. This also serves to prevent sweat staining the wood.

    • What time of day should I use the sauna (am or pm)?

      It is completely up to you and your lifestyle. There is no data showing more of a benefit in the morning or evening.

    • What should I wear in the sauna? Can I go nude?

      Your time in the Infrared Sauna is yours (unless sharing this time with a friend) and completely private so you can go nude if you would like, but be sure to put down a Bamboo Carbon towel between you and the wood to absorb your sweat. Men typically wear workout gear or swim trunks. Women typically wear workout shorts and a tank top or sports bra. Or, for the most effective and comfortable option, choose our specially-designed Bamboo Carbon Body Wrap, which provides just enough coverage to remain modest, but does not contain too much material. Going nude vs. wearing this body wrap will not alter the effectiveness of your sauna session.

    • Are children allowed to use the sauna? What should I consider with this?

      The core body temperature of children rises much faster than adults. This occurs due to a higher metabolic rate per body mass, limited circulatory adaptation to increased cardiac demands and the inability to regulate body temperature by sweating. When choosing to use the sauna with a child, operate at a lower temperature and for no more than 15 minutes at a time. A general rule of thumb is 1 minute inside your sauna per year of age for the child, but always accompanied by an adult. And remember to keep you and your children hydrated, even if you don’t see them sweating.

    • Is it ok to use the sauna while breastfeeding?

      Please consult with your physician, as this answer is usually yes, but is completely dependent upon you specific circumstances.

  • Floatation

    • Sensory deprivation sounds scary. Why would I want to do that?

      It has been said that we find the best version of ourselves when we engage in silence. Free of external stimuli and the force of gravity, the mind functions at peak levels and the body can fully rest and heal. Taking a nap or relaxing bath at home is nice, but nowhere near as impactful and therapeutic as floating. Knowing that, the more fitting question might be, “Why would you not want to float?”

    • Can I bring a friend?

      Absolutely! There is only one float room available but while you float, your friend can receive a massage then alternate. This would allow you to both float and then reflect on and share your post-float experience together.

    • What happens if I panic?

      You are in total control of your environment at all times during a float. The light button is within arm’s reach to your left if you need it and the best thing to do is just take a deep breath and remember that you are there to relax and float your worries away.

    • What should I wear?

      You are welcome to wear a bathing suit but we encourage (and actually prefer) that you float naked. A bathing suit can be a physical distraction, interfering with sensory expansion, and may also carry bacteria.

    • Will I drown if I fall asleep?

      People safely fall asleep while floating all the time. The body’s capacity for buoyancy coupled with the high salt concentration makes drowning virtually impossible.

    • Will I get salt in my eyes?

      While your face remains out of water while you float, it’s always possible. Each cabin has a spray bottle with fresh water, just in case.

    • Can I float if I have my period?

      Yes, but please take the same necessary precautions that you would normally do for swimming.

    • Are there any age limits for floating?

      We welcome floaters of all ages! We require in-person parental consent for children under the age of 18 on the first visit.

    • Can I float if I have a health condition?

      While floating can be helpful for a broad range of health conditions, please consult your physician first. Written clearance from a physician is required in cases of epilepsy or narcolepsy.

    • Can I float after I eat?

      While eating a light snack or meal before floating is recommended, eating a heavy meal may result in physical discomfort that could detract from your experience. Excessive caffeine intake is also discouraged.

    • Do I need to bring anything?

      Everything you need will be provided for you such as towels, robes, earplugs, etc. All we ask is that you bring yourself ready to float your worries away.

    • How are the float rooms kept clean?

      The highly sterile salt water is kept clean using a triple filtration process. First we use an NSF validated Ozonator that works along side the cabin's filtration system which is always ran for a minimum of 20 minutes before and after each guest. This allows the water to be fully cycled through the filter a minimum of 4 times. In addition to the highly detailed cleaning regimen between guests, Hydrogen Peroxide is kept at 100 ppm as another layer of keeping the solution bacteria free.

    • How often do I need to float to achieve benefits?

      You will achieve benefits after only one float, however, like any therapy, consistent and repeated usage amplifies the results. Expect to float 2-3 times before you experience the unsurpassed feeling and positive difference that floating can make. This is why we have a “First-time Floater” package.

    • What if I am claustrophobic?

      People with claustrophobia consistently report no problems with floating. You're always in control of your environment, and you quickly lose track of the walls around you. This is, however, why we chose to go with Float Rooms instead of Float Tanks to further put this issue at ease.

Need To Relax?

We offer a variety of services at times convenient for you. Booking an appointment online is fast and easy.